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How Leo won a million hearts in 12 months…More than one million Africans now bank on Leo
With
ever-increasing customer expectations of quick service and near
real-time transactional support, United Bank
for Africa (UBA) committed resources to Artificial Intelligence (AI) a
year ago, birthing Leo, a Banking Chatbot that helps customers carry out
key banking transactions anywhere, using mobile devices and personal
computers.
ever-increasing customer expectations of quick service and near
real-time transactional support, United Bank
for Africa (UBA) committed resources to Artificial Intelligence (AI) a
year ago, birthing Leo, a Banking Chatbot that helps customers carry out
key banking transactions anywhere, using mobile devices and personal
computers.
Leo can be accessed via Facebook or WhatsApp.
“Our customers are increasingly asking for mobile services that make their lives easier, and Leo is becoming a growing
choice for his convenience and personal solutions,” says Austin Abolusoro, who heads Online Banking at UBA.
Leo
combines the latest technology in AI; predictive analytics and natural
language, to be a virtual financial assistant
to customers, who can interact with it any way they choose, including
texting or tapping options on their screen. Leo has proven to be an
important financial assistant, helping users to search for transactions,
view account history and balance, pay bills,
as well as track spending trends. Leo is also developing interest in
other aspects of users’ lives and currently helps them to check football
scores and weather information. Leo will continue to learn and become
more involved in the lives of users to better
meet their needs and address their queries.
combines the latest technology in AI; predictive analytics and natural
language, to be a virtual financial assistant
to customers, who can interact with it any way they choose, including
texting or tapping options on their screen. Leo has proven to be an
important financial assistant, helping users to search for transactions,
view account history and balance, pay bills,
as well as track spending trends. Leo is also developing interest in
other aspects of users’ lives and currently helps them to check football
scores and weather information. Leo will continue to learn and become
more involved in the lives of users to better
meet their needs and address their queries.
“As
we continue to advance our work on AI-driven developments, it is
important that we listen to our users today
and further enhance Leo to align to client feedback in order to better
meet and anticipate needs and even give them increased value as Leo
clocks one,” Abolusoro adds.
we continue to advance our work on AI-driven developments, it is
important that we listen to our users today
and further enhance Leo to align to client feedback in order to better
meet and anticipate needs and even give them increased value as Leo
clocks one,” Abolusoro adds.
This milestone reflects the bank’s continued focus on providing industry-leading digital capabilities as part of
its high-tech, high-touch client experience.
its high-tech, high-touch client experience.
Everything learnt over the last one year of Leo’s work will help UBA improve on its digital offerings, says Abolusoro,
Head of online banking, who assured customers of “nothing short of the very best innovation in the coming months”.
Head of online banking, who assured customers of “nothing short of the very best innovation in the coming months”.
Leo
is set to become a financial control centre for its wide range of
users, offering them accessible and intelligent
ways to manage their money. It will also be recommending ways to save
money and automatically switch to the best value products available to
the user.
is set to become a financial control centre for its wide range of
users, offering them accessible and intelligent
ways to manage their money. It will also be recommending ways to save
money and automatically switch to the best value products available to
the user.
Leo who speaks multiple languages and is extremely user friendly, has become the preferred Banking Chatbot in Nigeria
and the only available AI banking chatbot in 15 other countries across Africa, including Cameroon, Zambia, Cote D’Ivoire, Senegal, Congo DRC, Tanzania, Kenya, Uganda and UBA’s latest subsidiary, Mali.
and the only available AI banking chatbot in 15 other countries across Africa
In 12 short months since he was launched, Leo has won several awards, including the Euromoney Award which
aptly validates his dominance in the digital banking space. Euromoney
is a globally renowned organisation which appraises more than 20 global
product categories, best-in-class awards and the best Banks in over 100
countries around the world, recognising institutions
that have demonstrated leadership, innovation, and momentum in the
markets in which they operate.
aptly validates his dominance in the digital banking space. Euromoney
is a globally renowned organisation which appraises more than 20 global
product categories, best-in-class awards and the best Banks in over 100
countries around the world, recognising institutions
that have demonstrated leadership, innovation, and momentum in the
markets in which they operate.